Medisport carries out standard shipments at a cost of € 10.00 (and free for amounts over € 100) in Italy, San Marino and Vatican City, through national couriers. Generally all items are ready for delivery, therefore they are sent in 1/2 working days (Monday - Friday) from receipt of the order balance. If one or more items are not immediately available, the shipment may require a few more days for procurement (shipping in 4/5 working days). In the latter case, Medisport will inform the Customer of the waiting time extension. The latter may possibly decide to cancel the order without having to pay any penalty.
Upon shipment, the Customer will be notified by email with the tracking number to monitor the progress of the shipment on the website of the Courier service. It is possible that the tracking number is not immediately visible on the courier's website due to delays due to the update of the courier's systems. In this case we invite you to try again after a few hours.
Upon arrival of the goods, the Customers must carefully inspect the package before signing the shipment for delivery. If for any reason the package appears to have been tampered with or if the package should be damaged, customers are requested to sign the receipt "WITH RESERVE", or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the Customers are asked to immediately report the incident to the carrier and to inform MEDISPORT at firstname.lastname@example.org
If the package is not delivered for reasons dependent on the Customer (incorrect address, always absent recipient, incorrect telephone number, etc.) or if the customer refuses delivery for reasons other than those indicated, the shipping costs will be however retained in the event of return of goods.
According to the articles 64 and following of the Legislative Decree 6 September 2005, n. 206, if the Customer is a consumer (ie a natural person who buys the goods for purposes not related to his professional activity, or making a purchase without indicating the VAT number in the order form), he has the right to withdraw from the contract of purchase for any reason, without penalty and subject to the mandatory conditions indicated below. To exercise this right, the Customer must send a registered letter a.r. to MEDI SPORT s.r.l., via Acque Alte n. 23 - 04010 Borgo Podgora (LT), within 10 working days from receipt of the products purchased through the site. The right of withdrawal is in any case subject to the following mandatory conditions: